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Sign in to the platform

Goal​

Sign in to the Parsware Platform Shell so you can open the apps available to you.

Prerequisites​

  • A Parsware user account (ask your platform administrator if you do not have one).
  • The web address of your organization's Platform Shell.

Steps​

  1. Open the Platform Shell address in your browser.
  2. On the sign-in screen, enter your email and password.
  3. Select Sign in.
  4. The Shell opens on the Apps screen, showing the apps available in your current environment.

What happens behind the scenes​

Signing in creates a single platform session that lasts for the whole time you use the Platform Shell. You sign in once; the same session is reused for every environment you switch to and every app you open, so you are not asked to sign in again as you move around.

The session renews itself in the background, so leaving a tab open — over lunch, or overnight — does not interrupt what you were doing. If it can no longer be renewed, the Shell returns you to the sign-in screen rather than leaving screens that no longer work.

Your first sign-in, and the Admin Control Center​

If you are the first administrator of a new tenant, you have no password yet: the welcome message carries a link to set one (see Set your password from the welcome message). Anybody else is given their password by an administrator.

The Admin Control Center, where makers and administrators build and manage the platform, signs in the same way, with the same account and the same password.

Troubleshooting​

  • "Sign in failed." — the email or password was not accepted. Check them and try again; if it keeps failing, ask your platform administrator to confirm your account.
  • You were returned to the sign-in screen while working. — your session could no longer be renewed: it was signed out elsewhere, or your account was changed or disabled. Sign in again. If it happens repeatedly within a short time, tell your platform administrator.
  • You sign in but see "You have no active environments." — your account has no environment to work in yet. Ask a platform administrator to create one and give you access.
  • Switch between environments.
  • Open an app.