Activate or Deactivate a Tenant
Goal
See every customer tenant on the deployment — who administers it, how many people are in it, where its trial stands — and switch one off, or back on.
Before you start
You need the SuperAdmin role, and you must be signed in to the operator's own tenant — the one the deployment was set up with. A customer's administrator never sees this screen, and holding a role with the same name in any other tenant is not enough.
The first administrator of a deployment holds SuperAdmin from the start. To give it to somebody else, open Admin → Users in the operator's tenant and add the role to them.
Where it is
Admin Control Center → Tenants, at the end of the Admin list. It is not shown to anybody without the role.
What each column means
| Column | Meaning |
|---|---|
| Administrator | The address of the tenant's first administrator — who to write to. |
| Users | How many people can sign in to it. |
| Standing | Its trial: In good standing, Trial lapsed (read-only until paid), or Deleted (its data was removed when the retention window ran out). |
| Sign-in | Allowed, or Deactivated by an operator. |
| Storage limit | How much it may store, across its buckets and its records' files together — or No limit. |
Steps
- Search by name or slug, or find the tenant in the list — newest first.
- Click its row. The drawer shows the details.
- Press Deactivate (or Activate) and confirm.
What deactivating does — and does not do
- Nobody in the tenant can sign in. A session that is already open ends within the hour, when it next renews.
- Nothing is deleted. Environments, users, records and solutions stay exactly as they were. Activate lets everybody back in to find them.
- It does not change the tenant's standing: a lapsed trial is still lapsed once activated.
Change how much a tenant may store
A trial starts with 100 MB. When the customer pays, the limit becomes the plan's included storage — or no limit, for a plan that states none. Change it by hand when neither fits: a customer who needs room before their plan changes, or a limit to put back.
- Click the tenant's row.
- Under Storage limit, type an amount and choose MB or GB, then press Save limit. Remove limit lets the tenant store without one.
- It applies from their next sign-in or token refresh — within the hour for a session already open.
- Nothing already stored is removed. A limit below what the tenant already holds refuses the next upload, not the files that are there.
- A limit must be more than zero. To stop a tenant altogether, Deactivate it.
When you cannot
- Your own tenant has no switch — deactivating it would sign out the only people who could turn it back on.
- A deleted tenant cannot be activated: its environments are gone.