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Create a User

Goal​

Create a new user account in your tenant so that person can sign in to the platform.

Prerequisites​

  • You are signed in to the Admin Control Center as a platform administrator.
  • You know the new user's email address and a starting password.

Steps​

  1. In the Admin Control Center, open the Users page from the left navigation.

  2. Select New on the toolbar. A panel opens.

  3. Enter the user's email, display name, and a password.

    The password box has an eye button beside it. Select it to read back what you typed — you are about to pass this password on to somebody, and seeing it is the only check that tells you what you are actually handing over. It starts hidden and hides again when you select the button a second time.

  4. Select Add. The new user appears in the users table with no roles yet — see Assign a role to a user.

What happens behind the scenes​

A user account is created inside your tenant. The account can sign in immediately with the password you set, but it has no roles, so it cannot yet perform role-restricted actions until you assign one.

Troubleshooting​

  • "A user with email … already exists." — an account with that email is already present in the tenant. Use a different email, or find the existing user in the table.
  • A password validation message — the password does not meet the minimum requirements (at least 12 characters). Choose a longer password.
  • Assign a role to a user.
  • Create a role.